Return and Refund policy.
Received orders may be requested to be returned to samplus Trading up to 7 days after receiving your order only in the case that the items are not as described. Authorization must be obtained from Samplus Trading in writing BEFORE returning items for any reason. When requesting Return Authorization, include the item name, order number and reason for return. Products must be in original condition including the original packaging materials. Kindly note that all unauthorized returns will be refused and no claims for refund will be accepted. Return items must be shipped prepaid. Items shipped collect are refused. The above clause is applicable to standard items that we stock locally and does not cover any special orders, imports, or customized products, all of which may be subject to a 30% restocking charge and in some cases are non-refundable.
All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment within 30 working days.